Usually, a simple restart or minor adjustments to your … Just a phone line and a very small bill. pls help. I contacted Sprint and they had me reset some text message setting and restart the phone but it has not worked. Hi SeeSax, allow us the opportunity to assist you. @TheOfficialFRE6 Ok. Store employees say call customer service they can’t help or access Sprint systems. I had no outstanding balances, no account issues. @sprint merged with @TMobile and you still suck as a carrier including the customer service. #CustomerService. Confirm that your message type is supported. @tyul_n87 MMS not sending pictures on text messages Go to solution. The network is pathetic given I live outside a major US city. ... you able to hop on the browser? @Ashley35356769 Help me! @sprint @sprintcare systems down? Please answer these questions so that I can better assist you. What is going on!! @sprintcare hey sprint, just for future reference, my on going issue with my data problems in areas in Illinois were fixed! @sprintcare @Killerhoudini Hey Lamar: we were saying we *didn’t* have issues I’ve always had a smooth upgrade process with Sprint! What is going on!! @eli_w @_Afrosamu @sprintcare @MikeSievert is this how you guys plan to win with your acquisition? ?♂️ 2 hours and no one even offered a credit. Please everyone beware before believing their offers! Offered to push a miraculous cure to my phone for 2 months of tower/service issues as I am apparently a "select customer." @sprintcare can i please chat with someone on the awful coverage here where I live? @sprintcare Can you guys just get it together? @sprintcare 2/ Today I tried chat again, and confirmed I needed to call Buyback. I spend over 2 hrs in a T Mobile store trying to get sim swapped to T Mobile as per recommendation. @sprintcare are you aware that your chat technical help is worse than useless? @sprintcare @sprint, @sprintcare still can’t complete my phone pre order cause the app has issues. Deleted texts cannot be retrieved, read online or requested through a subpoena. So get y’all peoples and fix it people pay for this. @sprintcare anyone having connectivity issue in Central TX right now? Text the following message to 9999: sms messages just stuck in limbo trying to send, and i've already reset my device. The promotion was honored & billing adjusted. @sprintcare Traded in an iPhone in GREAT condition to get a discount on new. @JJJackie45 @sprintcare can i please chat with someone on the awful coverage here where I live? #Relieved #HeadacheIsGone #GladISwitched. Everytime I talk to customer care it's the same thing "looks like they're just waiting on a part". I had to buy a prepaid phone to make sure I have service after paying you $75 for my bill, @davidtellez @TMobileHelp. @jhavers9 All to activate a new phone. This issue is happening all over the Bay Area in California and I would prefer not to give my cross streets on an open forum. Customer service in today’s retail word is piss poor at best. @sprintcare The only problems I have, besides being currently chained to Sprint, are: This is a PUBLIC ARCHIVE board, all artciles are read only. Can anyone figure out what's going on? @sprintcare Do y'all train your associates to misread a date, call your customers liars, and then disconnect the chats? I’ve given you guys plenty of time to fix your issues and worked with you enough @TMobileHelp hasn’t helped, @sprintcare The SIM card popped out and got lost he hung up by the time I found it he marked it lost charged me to overnight and never shipped boss couldn’t reach me clients couldn’t reach me had no contacts boss says working from home not working and I’m fired after 13 years! I'm having the same issue. Airwaves not connecting to mobile network all other three lights are green is there a issue in 22642. @AMBSTERDAMN75 @tonyutter @sprintcare Did you have a problem with your Sprint network? If yes, please let's try these troubleshooting steps as a work around: 1. r/Sprint: Sprint news, discussion, user feedback, phone updates, tips and tricks, technical advice, and Customer Care experiences. Do better ? Ok, just over 2.5 hours and my request is handled. I need your service to get better. AND IT WAS THEIR MISTAKE. @EstelleTweet Is there an outage in MKE? Date and time the message was sent and received. @lyneej Now they say there is no note in the system about it! @dansichel I’ve given you guys plenty of time to fix your issues and worked with you enough @TMobileHelp hasn’t helped, @CAROLINETheillz This happened to me a month ago and now its gone again! No return calls. #tmobile #sprint. Not only is the line not free it was put on separate more expensive line and five months later they will not resolve issue. @TroySensaii @sprint @TMobile @sprintcare @TMobileHelp Same problem! Why is your site not working?!? @sprintcare @TMobileHelp Going on a month now with no service and no internet due to a tower needing service at my location. @aitchly @sprintcare The data is not working on any of our sprint phones. @sprintcare is an outage in southeast michigan still in effect? @sprintcare How do I DM? Sprint uses CDMA and LTE technology. @sprintcare so now we got this figured out after yalls games on my bill. Can you help? We have fulfilled our contracted obligations what is the issue and how do I get it ported? @sprintcare @sprint, @Callmembailey They delay and tack on more fees while they make you wait. Disaster to say the least! but, no data. @sprintcare © Ookla, LLC. I ran into a small issue registering online just now...customer service was 5 Star! when i switch over to stock messaging the same messages appear. And I do not have service. All to activate a new phone. @sprintcare My data, Volte, and LTE has been missing for 2 days again!! @sprintcare I was able to get my issues resolved. i am on an s6 in area code 11561. @sprintcare Why can't I get service issue support right now? Is he having issues with text messages? Some of the texts I'm missing are pretty important. Very BAD customer service! @sprintcare I am getting no signal at all where I usually get signal. 3. What’s up? @JPhloog @sprintcare No, you can chat open about your problems. There is no excuse for this. @TMobileHelp @CallieField @TMobile @TMobileHelp @CallieField @sprint @sprintcare I'm in the DM - now the bigger issue is the fact that your in store representative hung up on me and will not answer a call from my number. @sprintcare I’ve been DM’n your reps all morning for over two hours. Text Message content (the actual words or pictures contained in a text message) is not stored by Sprint. Do you know why there is a delay? Exact same thing happening to me, unlocked S8. @BennyJamesFink @sprintcare noticed it this morning when i got to work. Text messages not going through after update!! How do you rate Sprint over the past 3 months? @RaeAnnBr @mutley22642 @TMobile @TMobileHelp can you assist in driving resolution of the issue? There are several methods that the users can try to resolve their problems regarding the problem that text messages not sending on the Android phone. @sprintcare are there any issues in omaha today??? But wouldn’t you know it, there’s that link ♂️ thanks for nothing #yousuck, @riskybzns @SeshmiHayes @sprint @SprintCEO #wtf, @FireinFreetown The My Sprint Mobile App is available for iOS Devices on the App Store and for Android Devices on Google Play. @MyDmsRbroke I am sure that can be quite frustrating for your text messages not to go through. I've tried to have this issue resolved twice by having my phone do a factory reset and its still giving me this problem. Mine has been going on for a month or so. The rep I worked w/ tonight resolved the issues I was experiencing. @vnykumar_7 Please resolve this issue. @Audreyebro This has been painful to watch from my vantage point. I had no outstanding balances, no account issues. @sprintcare @TMobileHelp I have to say nothing has changed with merger only thing is service worse and not sure the company knows how to handle issues. same log on info using app on iphone works fine. Check my notes and you will see. Anyone else having LTE issues in Clarksville, especially around Liberty Park. Also, make sure your device displays the correct time zone. Text details displayed on your My Sprint account include: Sending phone number. Consumer loyalty means nothing it seems. Does this issue occur with everyone you text or just your boyfriend? @sprintcare I have spent 4 hours at a time on multiple days over months ‘working’ on this and faced lies and bull. @tmobilehelp @sprintcare @tmobile @sprint. @att and @verizon, wanna poach a 11yr @sprint account? @sprintcare What is the deal? @17ShortFuse 2) I will never (as in, no freaking chance) add a line to my plan. Airwaves not connecting to mobile network all other three lights are green is there a issue in 22642. lte icon is up and the voice is working. @SUGARJBIRD What’s good with customer service? @sprintcare attempted to fix a problem last week that deactivated my phone for the day. Thank you agent Alyssa M @sprintcare for actually taking the time to review my issues and actually resolving them. Please resolve this issue. Extremely inconvenient. I’ve had this issue since yesterday morning. Still no ph, @sprintcare can you help with an issue im having with my service? Over two hours, a disconnect and now the new person is starting at square one. @FCC, @CAROLINETheillz @Adam__Schmadam @Audreyebro This has been painful to watch from my vantage point. been really bad the last 2 days and i cannot connect a call; have lived here for over 3 years and this has become increasingly an issue now in recent months. How to View Unbilled Sprint Call logs Online. By default, Sprint blocks SMS text messages from some short codes to some of their subscribers. Twitter @sprintcare @TMobileHelp alright tNO, having issues again, which otherwise if this merger wouldn't have happened i wouldn't be having these issues with sprint. This is an absolute customer service disaster. @sprintcare @TMobile I see you are having MMS issues today. Immediately after the refund my account went past due based on the system thinking I owed what I was refunded. @earharca331 @sprintcare @sprint I preordered the 12 Pro Max earlier this morning in the Pacific Blue and it says I wont receive it till between 11/25-12/01. @MikeSievert Thank you for connecting me w/ the executive @sprintcare team. @sprintcare My old phone is not working, no calls or text for 4 months, the new phone can't be activated dealing with this since 11/2, And now it's 11/30, no kit, no working phone, I just to talk to someone in corporate, @HealthcareMBA @TMobileHelp I’ve now been one the phone with @sprintcare for over 90 minutes (still on hold) after almost 3 hrs last night which ended with me disconnected from a business specialist who had almost resolved my issue, and when I called back, customer service was closed. Sprint uses CDMA and LTE technology. @sprintcare sprint customer on txn. AND IT WAS THEIR MISTAKE. @sprint @sprintcare systems down? I had a casa pebble w/sprint but on TXN it doesn't work. @sprintcare are there any issues in omaha today??? #tmobile #sprint. it's okay. My wifi doesn't even connect to my phone, @eshaw119 Clearly it’s a sprint issue. Both on his end showing downloading. I can't find anything in the forum that addresses the issue with this specific model. Went to T-Mobile and they gave me a new SIM card and now my data is there and calls are not dropped. We'd like to take a look at your area coverage, please send us your nearest cross street and ZIP code, so that we'll be able to accurately research the specific location. @sprintcare 20 year customer. That is what customer service is all about. Work, I can see one failed. Eligible for phone upgrade. If Google Messages, turning off "Enhanced Features" within the app fixed this problem for me. @angiecakes31 Terrible. When do you plan to fix the mess. galaxy s9. @sprintcare My data, Volte, and LTE has been missing for 2 days again!! Like I said, you can either believe me or not but iMessages have never been in ATT’s message log. Sprint's parent company also operates Boost Mobile, Virgin Mobile and Assurance Wireless. This is a huge waste of our time! @aeri_meyers Several people I was on the train with, all having the same issues with text messages not downloading. This happened to me a month ago and now its gone again! Your company is broken, fix it. I was promised a credit to my account. but i have noticed that i have been in other locations when known texts were sent and i did not receive them. Make sure that your device has enough space to receive images and videos. No more @sprint upgrades, no more terrible @sprintcare service who pretends to have empathy for folks in need. @sprintcare sprint customer on txn. i still have no service. #badservice. sms messages just stuck in limbo trying to send, and i've already reset my device. Text messaging is the most basic service a phone can offer but some of Samsung Galaxy S7 (#Samsung #GalaxyS7) owners complained not being able to send and/or receive SMS and MMS messages. This is horrible service and poor customer service experience. No cellular service, no info or answers. It happens in some text conversations, not all and even then I can't tell if the texts are going through. @Andeesaurus Ever since the merger has started happening with @TMobile I have been having constant issues. I’m satisfied. These are the common texting issues, most of the Android users came across in their lives. They will text me saying how come you didn't reply and it turns out I never got their previous message. Stealing? @HeatherXaraOry You are able to send text messages but you are not receiving texts from numerous contacts. @sprintcare I placed the order through to the website because the app was not working does it matter? If you haven’t updated it for a long time, do it with these easy steps.. Open the Settings app → General → Software Update → Download and Install the Update. @sprintcare The only problems I have, besides being currently chained to Sprint, are: @sprintcare have been having issues for two weeks now where I can't log onto my account through the sprint website. Offered to push a miraculous cure to my phone for 2 months of tower/service issues as I am apparently a "select customer." The promotion was honored & billing adjusted. Deleted texts cannot be retrieved, read online or requested through subpoena. They can't cancel this phones contract so they can send me a working Samsung note 20 phone. GIRL. Go to Sprint.com and log in to your account. @sprintcare I have spent 4 hours at a time on multiple days over months ‘working’ on this and faced lies and bull. Text Usage Details Request Form Account Owner Consent Release To obtain text message details, an account owner can complete this consent form, sign it and have it notarized before returning it to Sprint. Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. Help. This is truly a horrible company. Clearly it’s a sprint issue. @AppleSupport @sprintcare #apple #iPhone12Pro, @MikeSievert Thank you for connecting me w/ the executive @sprintcare team. @official_adamj @sprintcare 20 year customer. If you're using the stock messages app, well best of luck my friend; I am out of ideas! i've tried restarting it a few times. I have tried doing a factory reset to the phone, and 1 day later...same problem. I think I have perhaps solved the issue and it may have been the Google Messages app using "RCS." I have already read that the latest update with "Calling Plus" from Sprint has broken text messages for some users, so try disabling that on your S8 as well. Sprint said talk to TMO and TMO said they can't send me a cellspot because I don't have an active TMO account. i'll reset my network setting. Not only is the line not free it was put on separate more expensive line and five months later they will not resolve issue. @MalikMin_44 Several tech calls to Sprint & visit to local Apple stores! That is what customer service is all about. GIRL. @sprintcare this is the third time my phone has given me the "No SIM" error when I've done absolutely nothing to my phone. Consumer loyalty means nothing it seems. @sprintcare I was able to get my issues resolved. @TMobile @sprintcare #COVID19 victims expect your mobile provider to disconnect your phone. 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