If it's just the pump motor itself you need to replace, they're usually just held onto the filter housing with a couple of screws.The pump motor is most likely one that's common amongst LGs (there's 1 pump that covers 90% of their range), so just swap it and that should be it. Maybe it’s a common part, I don’t know. Any attempt to cancel the order will meet with the response – "we had to order this part especially for you" – that may be OK for them but I would have expected that a Westinghouse (aka Email aka Electrolux) fridge thermostat would be somewhat "ordinary" stock and I'd expect it to be stocked. Dispatched promptly after order. Well guys cant help for now but in future and I would like to preciface that I dont work for this company this is just a personal experience recomm, but try WA Appliance Parts. Exact mirror image of what I needed when I needed a LH hose. False advertising for starters. I called fastway again today and was told their investigation showed the package as lost and that big warehouse put in a claim on July 18th for $330, $110 more than what my dad paid including courier costs. Most front load washes have convoluted lower drain hoses and it's a hell job to do.....just saying...grrrr women folk have a lot to answer for! Within 2 days BWS responded and sent me a replacement part. It took about 50 days for me to get the parts I ordered from them. Got shipment notification with Auspost tracking id yesterday (< 24 hrs after order!) If you are dissatisfied with Bigwarehouse spares take your complaint with them to the small claims court in your state. Edit: Tracking info just went live – package is in transit. This eventually pin holes the hose and activates the anti-flood. 3 more weeks and nothing, so I contact them and tell them I will contact the dept of fair trade. Thanks to an earlier post on this site regarding this pathetic excuse for a company, I was able to get a phone number for BWS as no phone numbers are listed on the website. A.No symptom. Yep, seems like many people have had a bad experience, I have also had a bad experience. I've purchased from them years ago and not had a problem, I've tried to purchase from them recently and regret every bit of it. Happily surprised. Installed it and it works fine. BWH was on ch7 a few weeks back, same old complaints. I seem to get very prompt emails from them though. The bigwarehouse spares are expensive and slow, a big flop in my opinion. They sent me a RHS part for a LHS machine. arg...they will not refund, this I know. Ordered the part on 12.9.2018, then read all these bad reviews. I bet whirlpool thread must be a boil on their proverbial.....good. They don't have parts in stock, they are just a buying group, and not a very good one!! I knew from my conversation with Consumer Affairs that BWS was known to them but as many people have found before they are powerless to do anything. My dad was home all day on 5th, no knock at the door, no package was left so i called fastway.They told me the package was left unattended on my doorstep as a signature was not needed in accordance with the senders instructions and that they will start an investigation and i emailed Big warehouse spares as they do not have a contact phone number. We use Austraila post E-Parcel Express service (Note: this service has no … Address: BigWarehouse Dispatch Center (No Public Access) 8 Ruddock St Corrimal NSW 2518 I did get the model number correct. To my surprise the part arrived on 19.9.2018. I too should have done my research before I ordered. Right heres my experience.I placed an order with Big Spares and never received a receipt. Heres is my mistake, Due to the state of affairs in the new house, and settling, there was a 6 week delay between me getting the request to return, and actually returning the item. The stock shown on the website is not actual stock in hand. The goods themselves were exactly what I needed and worked fine. I just ordered something through these guys. I have it in writing that they would cover it from an email back in early March. Back to BWS to ask for them to either supply the wiring harness or provide instructions for the main board's return for a refund because it has a problem that would have stopped someone from buying it if they’d known about it. I've sent them photos of both parts and the model number. although I was lucky enough to receive my valve within a week, I will not be ordering from them again. I've added another one. Add to Wishlist | Add to Compare ; FOOT Page 9/23. Contacted them 24 Aug asking where the order is, Received reply on 25 Aug that their purchaing dept is busy, Contacted them 28 Aug outlining two acceptable outcomes at this point – by 12.30pm 29 Aug either refund my money or confirm the product has shipped, 29 Aug, I start a chargeback process (90 days) with my bank, inform them of this, 30 Aug, receive a reply stating, again, their purchasing dept is busy. They think it's ok to backorder from suppliers without telling the customer and forcing them to wait. After a lot of searching I finally found a phone number for them as they are listed on sunbeams website as a spare parts supplier. I did end up getting my order, so all good. They pass the buck instead of fixing their problems. They're not actively following up with them as I got my money back, but they are keeping a register of complaints and will take action if it hits some sort of threshold. This is what the small claims court is for. Particularly when a company can,t deliver in a reasonable timeframe. It has a tracking number but the tracking number is still not recognised with AusPost. Until now, just prior to christmas I moved house, and in the process I knocked over a metal frame which hit the front of my microwave door, smashing the glass. I asked for a reversal of the charge made on day one, sorry no refunds, but can't tell you when the part is available. After my email to bigwarehouse about "um, so, where is it?" The model of my coffee machine is out of production so I dont know where they will get it from, if ever. Explore other options first I'd say.. I … Show. If it was credit card, then just do a chargeback for the balance. Express post is the fastest delivery method. By the way if anybody wants to call them their number is NOT advertised on their site but here it is: 02 8213 2448. See the ACCC undertaking below. I purchased it ($86) ...it wouldn't fit they would not refund. The part says "available" on their site which means "we can get it from somewhere" NOT "we have it in stock" – their Terms and Conditions then state that if you order an "available" item then they have up to 60 days to fulfil the order. 29 other people thought this feedback was usefull, 24 other people thought this feedback was usefull, 22 other people thought this feedback was usefull, 3 other people thought this feedback was usefull, -121 other people thought this feedback was usefull. My dad needed a replacement battery for his Samsung robot vaccum.He found https://bigwarehouse.com.au/ and they had a replacement so he bought it and paid extra for it to be sent by a courier with insurance as we have had parcels go missing before. https://goo.gl/maps/tzYPzhpyY9k here you go, (Did a reverse lookup of fax number)http://www.reverseaustralia.com/lookup/0280808122/#. It is simply not worth doing business with BWS as they are obviously inefficient, customer service is a completely foreign concept and they just don't care at all. An electronic front taking what must add up to at minimum 100,s of 1000,s getting interest for months while customers wait. Part not available in New Zealand as LG only hold spares for 7 years. Don't use screws that are too long. Before ordering we rang the manufacture just to check...and they did have the shelf after all (even though not listed on their website), for half the price of what bigwarehouse was charging. Tracking number is now registered on Aust Post and notes it's coming from Corrimal, NSW as eParcel. B.W.S. Not sure if that sped them up, but the items arrived two days later. I am posting here in the hope that others may benefit from my mistake. I couldn't get off the site quick enough. Now that I have the actual part number I could have bought it for 40% less on eBay. At worst...deceitful in conduct...lets not forget "overpriced"! It was delivered a few weeks later and still functions.Maybe parts availablity is a problem.I ordered some parts from a different company for another appliance and they delivered the wrong parts.Turned out the manufacturer had mislabeled their own parts with the wrong part numbers. Finally got my part also. Thanks, Ok Today I have an update to my previous post on this company. Ordered a couple of parts for my dishwasher. Was looking for a shelf for a fridge. For example The bigwarehouse wanted $65+ around $15 P&P for an LG frontloader washer drain hose I needed. It has a tracking number but the tracking number is still not recognised with AusPost. How did you pay? Big Warehouse Spares is an online broker of electronic spare parts. They told me the package was left unattended on my doorstep as a signature was not needed in accordance with the senders instructions and that they will start an investigation and i emailed Big warehouse spares as they do not have a contact phone number. Ordered the part on 12.9.2018, then read all these bad reviews. I trusted this mob and just did the purchase. on the 13/02/20 I followed up. I could have bought this product from overseas for the same delivered price as from BWS and foolishly thought I should support an Australian business. We provide 5 coupon codes, 149 promotion sales and also numerous in-store deals and shopping tips for Bigwarehouse.com.au Spares … Bottom line – the "BigWarehouse" doesn't exist and these people are DROP shippers. I told them I had to end up buying a new oven as we had a big party to cater for and would like a refund. Ive monitored this thread for quite some time over the last couple of years but never commented. Usually the packing or instruction manual specifies the screws. The following keywords were used in the search: big, big warehouse spares, bigwarehouse spares, cables, parts, power, power supplies, spares, supplies, warehouse. DO NOT BUY FROM THEM. Not going to buy from them! Thanks Big Warehouse Spares. After emailing them, about my conversation with consumer affairs , i received this response! They were now within breach of Consumer Law Section 36 Sub Section 4. Needed a new microwave lamp. I queried and was told the part was available. Bugger should've done a google search before ordering from these guys! Another disappointment using Bigwarehouse. My valve was pretty small, it could have been sent by parcel post for $6.95. If you have been ripped off like I was, you won't see your money again. BigWarehouse Spares rated 8 out of 10 based on 86231 user reviews. He was fine with that assured me no extra cost would be included and sent an email about 10 minutes after our phone call confirming the changes. Well I had an almost immediate response. Better if they were shut down, but good to see they are getting their comeuppance. 22/6 – Getting annoyed / wanting a result I started to do some serious digging and realised my error in going with this company, hmm. This company is the worst group I have ever had the misfortune of dealing with. Part has never been sent. Their ACN checks out fine, meaning the number given matches their name on an ASIC search. I finally received a refund after a discussion with NSW Fair Trading and then a promise of a formal complaint to Fair Trading made in an email to Byron. Pretty good result. It turns out the main board also requires a wiring harness which no one seems able to supply. Sent two further emails pointing out that actually isn't legal in Australia and our situation does qualify under Australia Consumer Law but they won't reply any more so I guess we're off to Fair Trading now. I've just checked my online order on their website as well and my order has been in fact split into 2 orders, one that is ready to dispatch (which I was told by Byron would be shipped tomorrow) and the screws that is still pending. If the replacement was installed upright, the WD-8013F's tub bellows (fits to the larger opening of the pump) would not reach. This bigwarehouse spares would carry less than one percent of the parts they have listed., The reason they do not contact you back, is because they have no news , on the time for delivery for said parts,They would be ordering the part from the appropriate supplier .as i have said earlier, the parts you require can be had cheaper and quicker with a bit of investigation on Google. The ACN number they have on their website is not actually a registered business... https://dig.whois.com.au/acn/31%20119%20434%20847, They do however have an ABN 31 119 434 847, Apparently they also have a valid ACN – it's just nothing like the one they have on their website 119 434 847 https://connectonline.asic.gov.au/RegistrySearch/faces/landing/panelSearch.jspx?searchText=119434847&searchType=OrgAndBusNm&_adf.ctrl-state=59uaa42s1_15, They've used a bogus name in their .com.au domain registration (isn't that illegal) the funny thing is they even have a typo LOL, Domain Name: bigwarehouse.com.auLast Modified: 01-Feb-2016 21:52:21 UTCStatus: okRegistrar Name: Domain Central, Registrant: BIGWAREHOUSE PTY LTDRegistrant ID: ABN 31119434847Eligibility Type: Company, Registrant Contact ID: C32275-DCRegistrant Contact Name: BigWarhouse BigWarehouseRegistrant Contact Email: Visit whois.ausregistry.com.au for Web based WhoIs, Tech Contact ID: C32275-DCTech Contact Name: BigWarhouse BigWarehouseTech Contact Email: Visit whois.ausregistry.com.au for Web based WhoIs, Name Server: dns1.domaincentral.net.auName Server IP: 202.174.84.209Name Server: dns2.domaincentral.net.auName Server IP: 202.174.84.210DNSSEC: unsigned, It appears to be https://bigwarehouse.com.au/. When the courier arrived a few days later I told them to return the product to the supplier. Wish I'd done a bit more research on them. DO NOT USE THEM AT ALL!!!!!!! BWS spends lots of money on Google advertising, and they get heaps of hits in searches. Essentially I had a mounted 4 year old Samsung TV and got rid of the stand and base (I figured I wouldn't need it). Who is "Array" as a Courier? BWS, as a matter of course, breach the contractual Agreement they enter into with the customer. These crooks just think they get the last laugh, but thanks to something called online reviews, they will learn the hard way that you can't treat your customers and get away with it scott free. But the part numbers Big Warehouse use are not the manufacturer part numbers, instead they show the part and say it's correct for a particular model. 1; 2; 3; View as: Grid List . The shipping portion of the checkout is the most shady, DO NOT CLICK "NOT SURE" as they will charge you for courier post which is hella expensive. Bought the same items from an Ebay seller with a similar but different name and had the items 2 days later, free post and 6 items cost me as much as 1 item from this outrages mob not including the "free" $25 postage. Items arrived two days after ordering, and the prices seemed reasonable. The tracking number has an FXF prefix which apparently is a FedEx tracking number, but it's not recognised by their website either. After several more emails I received a reply that simply said "goods dispatched". They said they didn't receive the email saying that I wanted the 2 parts dispatched (even tho they replied to it) So, I wait. Due to a pin that the door pivots on being 3 mm away from the required location. No word as of today so I sent another follow up. 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